Introduction and organizational info

We, at Tri-State Orthopaedics, are dedicated to serving our patients and website visitors to the best of our abilities. Part of our commitment involves the responsible management of personal information collected through our website, www.tristate-ortho.com, and any related interactions. Our primary goals in processing this information include:

• Enhancing the user experience on our website by understanding visitor needs and preferences.

• Providing timely support and responding to inquiries or appointment requests.

• Improving our website and services to meet the needs of our patients and visitors.

• Conducting necessary business operations, such as billing and account management.

It is our policy to process personal information with respect for privacy and security. We take reasonable steps to protect the data we handle against unauthorized access, disclosure, alteration, and destruction.

• We do not have a designated Data Protection Officer, but remain committed to addressing your privacy concerns. If you have questions or want more information about how we manage personal information, please contact us at tgussler@tristate-ortho.com or (812) 477-1558.

This commitment extends to our collaboration with third-party services that may process personal information on our behalf, such as analytics providers or billing/invoicing services.

Scope and application

This policy applies to all visitors to our website, www.tristate-ortho.com, whether you’re just browsing, using our online scheduling and Urgent Care waitlist tools, or contacting us through the site.

Data collection and processing

We gather personal data through your interactions with our website — for example, when you use our online scheduling or Urgent Care waitlist tools, submit a contact form, or otherwise provide information to us directly.

The following list details the types of personal information we may process through the website:

• Name and contact information (when you submit a form or request an appointment)
• Browsing activity on our website
• IP-based approximate location

We only process information that is essential for delivering our services, complying with legal obligations, or improving the website experience.

The data we collect through the website is used for:

• Authentication and security
• Analytics and performance tracking
• Compliance with legal obligations

Sharing your information

When we share data with third-party service providers (such as our website hosting, analytics, or advertising partners), we expect those providers to implement reasonable technical and organizational measures to keep it secure and to use it only for the purposes we’ve engaged them for.

We do not sell your personal information for money. For questions about how we share or disclose information collected through the website, contact us at tgussler@tristate-ortho.com or (812) 477-1558.

Your rights and choices

We recognize and respect your rights regarding your personal information. Depending on where you live, you may have some or all of the following rights:

• Right of access: request access to the personal information we hold about you and how we process it.

• Right to correction: ask us to correct or complete personal information that’s inaccurate or incomplete.

• Right to deletion: request deletion of personal information we hold about you, subject to legal recordkeeping requirements.

• Right to restrict processing: request that we limit how we use your personal information under certain conditions.

• Right to data portability: request your personal information in a commonly used, machine-readable format.

• Right to object / opt out: object to certain processing, including opting out of non-essential tracking cookies at any time via the Cookie Preferences link in our website footer.

Exercising your rights

To exercise any of these rights, contact us at tgussler@tristate-ortho.com or (812) 477-1558. We will respond within a reasonable timeframe and may need to verify your identity before processing certain requests.

Compliance with state privacy laws

Some U.S. states, including Indiana (under the Indiana Consumer Data Protection Act, effective January 1, 2026), give residents specific rights regarding their personal information, in addition to those described above. Whether these laws apply to a given visitor depends on where they live and other factors. Where they apply, the following provisions describe how those rights work:

Right to know

You may request that we disclose what personal information we’ve collected, used, or disclosed about you, and why, including:

• The categories of personal information collected

• Specific pieces of personal information collected

• The categories of sources from which we collected it

• The purposes for which it’s used

• The categories of third parties with whom it’s shared

Right to delete

You may request that we delete personal information we’ve collected about you.

Right to correct

You may ask us to correct inaccurate information we have about you.

Right to opt out of sale/sharing and targeted advertising

We do not sell personal information for money. Some of the advertising and analytics cookies described in our Cookie Policy may be considered a “sale” or “sharing” of personal information under certain state laws, including Indiana’s, because of how broadly those terms are defined. You can opt out of these cookies at any time using the Cookie Preferences link in our website footer.

Right to non-discrimination

You have the right not to be discriminated against for exercising any of these rights.

Submitting requests

You may submit a request by emailing tgussler@tristate-ortho.com or calling (812) 477-1558. We’ll verify your request against our records and respond within the timeframe required by applicable law. To appeal a decision on your request, contact us the same way within 60 days of our response, including your original request, the date of our response, and why you believe the decision was incorrect.

Policy updates and changes

We may update this privacy policy from time to time to reflect changes in legal requirements, industry standards, or our operations. Significant changes will be noted with an updated effective date at the top of this page.

We encourage you to review this page periodically. Your continued use of our website after a change to this policy means you accept the updated terms.

Contact us

If you have questions or concerns about this privacy policy, please contact us at tgussler@tristate-ortho.com or (812) 477-1558.

Tri-State Orthopaedics
225 Crosslake Drive, Evansville, IN 47715
United States